Privacy Policy

Effective Date: August 8, 2026

At Eloxstore, accessible through our online store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have when using our website and purchasing our products.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

• your name

• Phone number

• Email address

• Shipping and billing address

• Order and purchase details

• Payment-related information
  

We only collect information that is reasonably necessary to operate our store, process orders, provide customer service, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Confirm orders and communicate with you

• Provide customer support

• Process payments

• Handle returns, refunds, and exchanges

• Improve our products, website, and services

• Prevent fraud and unauthorized transactions

• Send promotional messages or offers where permitted

• Analyze website traffic and customer behavior

• Improve our advertising and marketing campaigns

3. Order and Payment Information

When you place an order, we use the information you provide to process and fulfill that order.

For Cash on Delivery (COD) orders, your name, phone number, and delivery address may be shared with our delivery or courier partners so that your order can be delivered to you.

Where online payment methods are available, payment information may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

4. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Courier and delivery companies

• Payment service providers

• Shopify and website service providers

• Analytics and advertising platforms

• Technology and customer-support providers

• Government authorities or law-enforcement agencies where legally required

These parties may only receive information reasonably necessary to provide their services or fulfill legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand how visitors use our website, and measure advertising performance.

Cookies may also be used by third-party services such as analytics and advertising platforms.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Marketing and Advertising

If permitted by applicable law, we may use customer or website interaction information to improve our marketing and advertising.

We may use services such as Meta/Facebook advertising, Google services, analytics tools, or similar technologies to understand website activity and measure advertising performance.

These services may use cookies, pixels, or similar technologies.

You may have options to manage certain advertising or marketing preferences through the relevant platform or your device settings.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your orders

• Provide customer support

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with applicable legal or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of.

 

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised effective or updated date.

We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information provided on our website.

Elox.store

Website: eloxstore.com

Email: [www.eloxstore.com]

Phone/WhatsApp: [03447259755]

Business Address: [adda gamber okara cantt]