Return & Refund Policy

Effective Date: August 8, 2026

At Eloxstore, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged or defective.

• You received the wrong product.

• The product is significantly different from the product description.

The product must be unused and returned in its original condition and packaging.

2. Non-Returnable Items

Products that have been used, damaged by the customer, or returned without their original packaging may not be eligible for a return.

3. Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

For Cash on Delivery orders, refund arrangements will be communicated by our customer support team.

4. Exchange

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

5. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Eloxstore may cover the applicable return shipping cost.

For returns due to personal preference or change of mind, return shipping costs may be the customer's responsibility.

6. How to Request a Return

To request a return or refund, contact our customer support within 7 days of receiving your order.

Please provide:

• Order number

• Customer name and phone number

• Reason for return

• Clear photos or video of the product, if applicable

Our team will review your request and provide further instructions.

7. Contact Us

For return or refund inquiries, please contact us through the contact details provided on our website.

Eloxstore

Email: [www.eloxstore.com]

Phone/WhatsApp: [03447259755]